Privacy Policy
This Privacy Policy explains how Explore Local collects, uses, discloses, and retains personal data in connection with its website and reservation-based culinary and market tours in Canada.
How We Use Data
We process personal data to respond to inquiries, manage reservations, confirm dates and group details, review dietary information, coordinate routes and tastings, process payments, communicate about meeting points and tour logistics, maintain business records, improve website performance, and meet legal, tax, and accounting obligations.
Service Providers and Partners
We may share personal data with service providers that support website hosting, payment processing, communications, analytics, or booking administration. We may also share relevant booking details with tasting venues or other operational partners involved in delivering a confirmed tour, but only to the extent needed to arrange the experience.
Legal Disclosure
We may disclose personal data where required to comply with law, court orders, tax obligations, or lawful requests from public authorities. We may also share information when necessary to protect our rights, investigate misuse, or respond to a legal claim.
Your Rights
Subject to legal limits, you may request access to the personal data we hold about you, ask for correction of inaccurate information, or request deletion where we are not required to keep the data. You may also object to certain processing or withdraw consent where processing is based on consent.
How to Make a Request
To make a privacy request, provide enough detail for us to identify the relevant record and understand the request. We may ask for additional information to confirm identity or to locate the data involved. If we cannot fully comply, we will explain the reason to the extent permitted by law.
Retention
We keep personal data only for as long as reasonably necessary for booking administration, customer service, recordkeeping, dispute handling, tax or accounting obligations, and legal compliance. When data is no longer needed, we delete it, anonymize it, or otherwise handle it in a secure manner consistent with our retention practices.
Policy Changes
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
Data We Collect
We may collect contact details, booking information, dietary preferences, group size, meeting-point details, payment-related records, communication content, and limited technical data such as device and browser information. Where needed for a specific tour, we may also process information you provide about accessibility needs or other preferences relevant to route planning and tasting arrangements.
How We Collect Data
We receive personal data when you submit a website request, contact us by email or phone, complete a booking, share dietary information, or communicate with us about a tour. We may also obtain limited technical data automatically from your browser or device when you use the website, and we may generate internal records from booking and service interactions.
Cookie Types
Our website may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.
Cookie Controls
You may manage cookies through your browser controls and, where available, site-level preference tools. If you disable certain cookies, some parts of the website may not function as intended, including features used to remember preferences or support basic analytics.